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Omnichannel in Banking: Enhanced Customer Experience Across All Channels

The banking industry has undergone significant changes due to digital technologies and changing customer expectations, making a seamless and consistent experience across multiple channels essential. Santander is aiming to optimize the customer journey by transitioning to an omnichannel strategy. Join the challenge to revolutionize the future of banking interaction together with Santander!

#CustomerExperience #OmnichannelStrategy #DataAnalytics

  • ✅ Completed
  • 🏁 Winner

    Congratulations to CognitX & Azron!

  • 🏆 Prize

    EUR 5,000 prize pool + collaboration after the challenge

  • 🌎 Scope

    🇩🇪 The solutions should be explicitly tailored to the special requirements of the german market.

  • ❓ Q&A Call
  • 🪙 Future Finance

    This challenge is part of the Future Finance Innovation Program

If you're still not convinced, we have plenty of incentives to finally get you there!

What’s in it for you?

If you're still not convinced, we have plenty of incentives to finally convince you: By delivering prize money, exclusive events, collaboration programs or even funding opportunities our program will enable you to give your career, your concept or your startup the boost it deserves.

  • Collaboration opportunities
    During the collaboration phase, the challenge finalists will work together with Santander on their approaches. If the Proof-of-Concept is successfully developed, there is the opportunity for a joint pilot project or different forms of cooperation or hiring depending on the team and the solution, in addition to the prize money.
  • Prize pool
    By participating in this challenge, you have the chance to win attractive prize money. The winners of each challenge will receive EUR 4,000 and EUR 1,000 will be awarded to the second place. By reaching (and concluding) the final collaboration phase you therefore secured your prize money.
  • Social Media prize
    Your social media activities will also be rewarded! Share your steps, processes, or progress with us and post about the ekipa events, the challenge providers and our collaboration. In the final event, one final team from the entire Future Finance Innovation Program will be honored with the Social Media prize of EUR 500.
    To take part make sure to tag all your social media posts with the following hashtags:
    #futurefinanceprogram #TeamName
  • Personalized Certificates
    By participating in this challenge, you will receive a personalized certificate which confirms your participation in the challenge of the Future Finance Innovation Program. You will receive your certificate by the end of the program from us via mail.
  • Exclusive events & mentoring
    If you are selected as one of the two final teams from the qualification phase, you will have exclusive access to our ekipa Innovation Bootcamp and Final Event in Berlin. In these, you will not only pitch your solution to a jury formed by representatives of the respective sectors, but you also receive coaching sessions, listen to interesting keynote speakers and have the opportunity to network with representatives from businesses as well as other innovators.
  • Impulse paper
    In order to give the developed solutions, the greatest possible appreciation and attention, all solutions of the final teams will be published in a joint paper of all initiators.