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Omnichannel in Banking: Enhanced Customer Experience Across All Channels

The banking industry has undergone significant changes due to digital technologies and changing customer expectations, making a seamless and consistent experience across multiple channels essential. Santander is aiming to optimize the customer journey by transitioning to an omnichannel strategy. Join the challenge to revolutionize the future of banking interaction together with Santander!

#CustomerExperience #OmnichannelStrategy #DataAnalytics

  • ✅ Completed
  • 🏁 Winner

    Congratulations to CognitX & Azron!

  • 🏆 Prize

    EUR 5,000 prize pool + collaboration after the challenge

  • 🌎 Scope

    🇩🇪 The solutions should be explicitly tailored to the special requirements of the german market.

  • ❓ Q&A Call
  • 🪙 Future Finance

    This challenge is part of the Future Finance Innovation Program

Who can participate?

The desired goal is to jointly design a solution that can be launched as an actual offering of BHW. If the Proof-of-Concept is successfully developed, there is the opportunity for a joint pilot project or different forms of cooperation or hiring depending on the team and the solution, in addition to the prize money.

Participation is therefore open to startups, companies, students, or researchers.

For everyone who is developing a totally new solution concept:

For the submission, it is sufficient to describe your idea or approach in the submission template and upload it via our platform. It doesn't have to be a fully developed concept with a concrete implementation strategy. A visualization of your approach ( e.g. a sketch, visual drafts or prototype) is beneficial – it should be as well developed as possible but appropriate to the time you have. Remember, there will be an elaboration phase for the finalists of this challenge, in which you will develop your submitted idea/approach.

Is my participation binding?

Your participation is not binding until you submit the Submission Template, and the qualification phase ends. You can always withdraw your submission before the deadline. Once you have uploaded your submission and you want to take part, please consider the timeline and be aware that you should be able to participate in every further step.

What happens after the first deadline?

After the end of the deadline (July 30), the submissions will be reviewed by the challenge provider. The final teams of every challenge will be selected and invited to participate in the digital Innovation Bootcamp of the Future Finance Innovation Program. We will inform you via mail. Check the timeline.

Questions or looking for team members?

Get in contact with us!

Meet up & question-call every Tuesday from 16:00 - 16:30 (CET)
If you want to talk to someone from our team about your approaches, you need more information or if questions arise, just join one of our call every Tuesday. It is a group call and you also get the chance to meet other innovators!
Simply register here

How to create an account on our platform and how to set it up?

Check out our tutorial: Get started! 

How to participate in the challenge and submit my idea?

Check out our tutorial: Join a Challenge!

What is the legal procedure of the challenge?

All final teams agree to enter into discussions with the respective Challenge provider within three months of the programs completion regarding possible further use of the solution.  

During this period, the final teams also agree not to enter into discussions with third parties regarding further use of the solutions. 

Both parties (challenge provider and finalists) are also entitled to jointly agree on deviating and individual provisions with regard to confidentiality agreements or IP rights during the elaboration phase. 

In addition, concerning the planned joint publication of all solutions, the final teams will grant ekipa the necessary rights so that we can publish the solution under a Creative Common License (non-commercial). Important: Via your submission in the second phase you are in control of what we are allowed to publish regarding your solution. 

All details can be found in the conditions of participation.