Challenge completedInnovating customer experience for long-term financial contracts
Building societies offer their customers long-term financial services such as Home-loan-savings or mortgage contracts. However, the relationship with customers often weakens over time. BHW is therefore looking for solutions to build more resilient structures and create closer, lasting relationships with customers so that they can remain a reliable partner throughout many years.
#InnovateFinance#CustomerEngagement#FinancialRelationships
Meet our Future Finance Finalists for BHW Bausparkasse
1st Place: Modulr Design (Germany)
Celine Sadra, Merten Hellmann, Thomas Latus & Nikolai Krönert
"For the Innovation Challenge, we worked in an adapted version of our Design Blueprint Process, which follows the Principles of Human Centered Design."
2nd Place: Unicorn Makers (Germany)
Christian Gawlitza & Christine Kuck
"As AI-students, we saw the potential of it and worked out an AI chatbot during our collaboration with BHW."