AI-powered HR request intake & routing

Executive Summary

Challenge in One Sentence

Bausparkasse Schwäbisch Hall is seeking a SaaS solution to centralize HR request intake across all channels, with AI-powered categorization, intelligent routing to the right HR teams, and end-to-end status tracking for employees and managers.

Why This Matters

Bausparkasse Schwäbisch Hall currently has no central intake channel for HR requests. Employees and managers reach HR Business Partners via email, Microsoft Teams or phone — who then manually triage and forward each request. This results in media breaks, duplicated effort, no status visibility for employees, and limited insight into request volumes and categories.

Without reliable baseline data, it is difficult to optimize HR processes or allocate resources effectively. The envisioned solution will centralize request intake, apply AI-assisted categorization and routing, and give both employees and HR teams full visibility over request status and processing times.

Solution Space

• Central omnichannel intake for HR requests (email, Microsoft Teams, chat, optionally voice)
• AI-powered categorization and routing to the responsible HR contact or team
• Status tracking for employees and HR throughout the request lifecycle
• Reporting dashboard on request volumes, categories, and processing times
• Human-in-the-loop: AI assists, humans decide — especially for higher-risk requests

Why Participate?

This challenge offers solution providers the opportunity to validate their technology within a regulated German savings bank.

• A financed PoC within a structured Venture Client framework
• Direct collaboration with the HR and IT teams at Bausparkasse Schwäbisch Hall
• Access to real enterprise use cases in a regulated financial services environment
• A clear pathway toward long-term deployment and partnership
• A strong enterprise reference in the German financial services sector

Process (Overview)

• Submit your application answering key questions about your solution, its maturity and expected value contribution
• Evaluation & shortlisting of solution providers based on problem fit, feasibility and expected impact.
• Get-to-Know Session with Bausparkasse Schwäbisch Hall to explore use case alignment and requirements.
• Successful candidates will be asked to submit a PoC Proposal based on communicated requirements
• Proof of Concept (PoC) Building with a clearly defined scope and pilot user group.
• Successful solutions will then enter scale-up phases toward long-term partnership.