How to submit
- Submission template (mandatory): A standard template is available. The template will help you structure your solutions and approaches. Download the Submission Template here
- Optional Content: You can try to stand out and also supplement your submission with prototypes, image and video materials, or other concepts or visual elements.
Guiding Questions
Customer Research
- What needs does the customer group have with regard to the regionality of Volksbank Stuttgart? How did you find this out? How can you find out about potential digital solutions and their tailoring to reflect regional values and preferences?
- What are the key pain points for different customer segments in their current banking experience?
- What role does trust and community engagement play in the banking preferences of regional customers?
- Which communication channels are most effective for engaging different customer segments in the region?
- What specific regional values or cultural nuances should be considered when tailoring digital solutions?
- How do different customer segments perceive the concept of regional banking?
(Digital) Product Development
- In what ways can regional identity be integrated into both digital and physical banking touchpoints?
- How can (digital) products be designed to adapt and evolve with the changing needs of regional customers?
- How can customers be involved in the continuous improvement of regional (digital) products?
- How can the regional banking experience be made tangible and engaging beyond digital platforms?
