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Charging Point 4.0 - Waiting Time made useful

#ChargerValue #ChargingStation4.0 #ValueOfElectromobility

A major driver of climate change is the increasing CO2 load in our atmosphere. The numerous internal combustion engines in our cars are a major contributor to this. With the development of electromobility, EnBW is part of the solution and makes a decisive contribution to the energy turnaround.

Together with EnBW, develop further solutions for an effective and more pleasant waiting time at charging stations!

  • ✅ Challenge completed
  • 🏁 Winner
    Congrats to Team EnBW onRoute and ReCharge!
  • 🏆  Rewards
    15,000 € prize pool in the overall DE 4.0 project + invitation to the Federal Chancellery + promotion of further implementation + chance for further cooperation with EnBW
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Use Case is part of the DEUTSCHLAND 4.0 Challenge

Status Quo

EnBW has taken long-term strategic decisions to actively promote the energy turnaround. In addition to renewable energies, the expansion of charging infrastructure plays a key role in this process and is to be significantly strengthened in the future. The company has set itself the goal of establishing a nationwide infrastructure in the GSA region and offering a convincing customer experience when charging.

The problem and the associated challenge was identified and analyzed by the experience of electric vehicle drivers - customers have waiting times while their electric vehicle is being charged, which can be made as customer-friendly as possible in the future by means of value-added services.

Stakeholders are the customers: the drivers (private / individual / families / business people / commuters etc.). The different needs during the loading process should be served as efficiently and meaningfully as possible for the customers.

The social impact of offering value-added services during the charging process of electric vehicles lies in the resulting growing acceptance of electromobility and the associated positive effects on the energy turnaround.

Question

The status quo raises the following question with particular relevance for electromobility and customer satisfaction:

What wishes and needs do customers have while waiting at the charging station of electric cars and what value-added and service services do, they want during the charging process?

Still questions or looking for inspiration?

You are looking for inspiration and want to learn methods to develop an innovative idea for this or any other use case?

Then take part in one of our freely accessible and digital workshops, which we offer throughout this project, and let experienced innovation coaches e.g. from Lufthansa Group show you approaches like Design Thinking and similar methodologies!

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