Charging Point 4.0 - Waiting Time made useful

Use Case is part of the DEUTSCHLAND 4.0 Challenge

Status Quo

EnBW has taken long-term strategic decisions to actively promote the energy turnaround. In addition to renewable energies, the expansion of charging infrastructure plays a key role in this process and is to be significantly strengthened in the future. The company has set itself the goal of establishing a nationwide infrastructure in the GSA region and offering a convincing customer experience when charging.

The problem and the associated challenge was identified and analyzed by the experience of electric vehicle drivers - customers have waiting times while their electric vehicle is being charged, which can be made as customer-friendly as possible in the future by means of value-added services.

Stakeholders are the customers: the drivers (private / individual / families / business people / commuters etc.). The different needs during the loading process should be served as efficiently and meaningfully as possible for the customers.

The social impact of offering value-added services during the charging process of electric vehicles lies in the resulting growing acceptance of electromobility and the associated positive effects on the energy turnaround.

Question

The status quo raises the following question with particular relevance for electromobility and customer satisfaction:

What wishes and needs do customers have while waiting at the charging station of electric cars and what value-added and service services do, they want during the charging process?

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